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Privacy Policy

Information Handling

As part of the buying and selling process, we collect the necessary information entered on our website. The information we collect can include; 

  • Your name
  • Company - if you register for a Trade Account 
  • Postal address - for delivery dispatch
  • Email address - to update you on your order 
  • Contact number - to update you if there are any changes to your order 

When browsing our store, we may automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system (please refer to our cookies page for more details).

You can edit your own cookie settings in your internet browser. 

You can choose to opt in to email marketing. Once you subscribe to our newsletter, we will email about our store, offers, new products and other updates to which you can choose to unsubscribe from at any time by clicking the unsubscribe button in our newsletters. 



When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to the collection of your information for order processing and updates only. You can choose to opt in to marketing communications at the checkout stage. 

Information Withdrawal

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you. Please note that you can unsubscribe from email marketing by clicking the unsubscribe button on the footer of any of our newsletters. If you need to contact us about withdrawing your information other than email marketing, please contact


We will only disclose information if we are required by law to do so or if you violate our Terms of Service.



Our store is hosted on Visualsoft. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Visualsoft's data storage, databases and the general Visualsoft application. They store your data on a secure server behind a firewall.



If you choose a direct payment gateway to complete your purchase, then Visualsoft temporarily stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as our secure payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by them. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Online ads

We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target linen connect banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.

Google Re-marketing 

Linen Connect uses Google re-marketing. Re-marketing is a type of online advertising which allows us to show ads to website users who have previously visited our website as they browse the web. When interacting with the Linen Connect website please be aware of the following. 

  • third party vendors, including Google, show Linen Connect website ads on sites on the internet 
  • third party vendors, including Google, use cookies to serve ads based on a users prior visits to the Linen Connect website. 
  • You can opt out of Google's cookies by visiting the Google advertising opt out page 


Changes to This Privacy Policy

This privacy policy was last updated September 2023. 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


Questions & Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact or by mail at Linen Connect, Unit 5 Pacific Way, Manchester, M50 1DL.